Cancellation Policy
At MMU, we strive to provide a high-quality and personalized experience for every client. In order to honor each appointment and respect the time of our team and clients, we have established the following cancellation policy.
24-hour notice required. Late cancellations (within 24 hrs) incur a 50% service fee.
No-shows are charged 100% of the service fee and must be paid before rebooking. No-shows result in a forfeited deposit and may be subject to full service charges before future bookings are accepted.
All appointment deposits are non-refundable, but may be transferred to a new date if proper notice is given. In the event of a late cancellation or no-show, the deposit is automatically forfeited.
We hold appointments for up to 10 minutes. Arrivals beyond this may result in a shortened service or rescheduling, out of respect for the next client's time.
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We understand that life happens, with unexpected events. In cases of medical emergencies or personal hardship, please contact us as soon as possible @ 619-999-3765. Exceptions may be made on a case-by-case basis at the discretion of management.